NEMO Rewards Program Terms and Conditions

Last Updated: February 8, 2026

These Terms and Conditions (“Loyalty Terms”) govern the NEMO Rewards loyalty program (the “Program”) operated by New Mobility Services Inc. (“NEMO,” “we,” “us,” or “our”). By participating in the Program, you agree to these Loyalty Terms.

1. Program Overview

NEMO Rewards is a loyalty program that allows customers to earn points on qualifying purchases and redeem those points for discounts on future services. Participation in the Program is voluntary and free.

2. Eligibility

To participate in NEMO Rewards, you must:

Be at least 18 years old
Have a valid NEMO customer account
Provide a valid email address
Be a resident of our service area (Greater Boston)

NEMO reserves the right to refuse Program participation to anyone at our discretion.

3. How to Earn Points

Earning Rate: You earn 5 points for every $1 spent on qualifying purchases.

Qualifying Purchases:

Bike repair services (standard, e-bike, cargo bike)
Parts and accessories purchased from NEMO
Service add-ons (tire swaps, bike builds, etc.)

Non-Qualifying Purchases:

Gift cards or vouchers
Taxes and shipping fees
Purchases made with 100% discount codes or vouchers
Refunded or cancelled orders

Sign-Up Bonus: New members receive a one-time bonus of 250 points upon account creation.

Timing: Points are credited to your account after the service is completed and payment is processed. Points may take up to 48 hours to appear in your account.

4. How to Redeem Points

Redemption:

500 points = $10 off a qualifying purchase

Redemption Rules:

Points can be redeemed at the time of service with your mechanic
You can only redeem points in the increments listed above
Points cannot be redeemed for cash or combined with certain promotional offers
Minimum purchase amounts may apply
Points must be redeemed before payment is processed

Point Balance: You can check your point balance by contacting us at 857-847-6366 or emailing hello@get-nemo.com.

5. Point Expiration

Points do not expire as long as your account remains active. An account is considered inactive if there is no qualifying purchase activity for 24 consecutive months. If your account becomes inactive, we will notify you via email 30 days before points expire, giving you an opportunity to keep your account active.

6. Account Terms

One Account Per Customer: Each customer is limited to one NEMO Rewards account. Duplicate accounts will be merged or closed at our discretion.

Non-Transferable: Points and accounts are non-transferable. You cannot transfer points to another person, sell points, or allow others to use your account.

Account Security: You are responsible for maintaining the security of your account. Notify us immediately if you suspect unauthorized use.

Account Closure: If you close your NEMO customer account, you will forfeit all unredeemed points. Points cannot be transferred or cashed out upon account closure.

7. Important Disclaimers

Points Have No Cash Value: NEMO Rewards points are promotional credits with no cash value. Points cannot be exchanged for cash, refunded, or transferred to another person.

Points Are Not Property: Points are a promotional benefit granted by NEMO at our sole discretion. You do not own your points, and they are not your property.

No Guarantee of Availability: NEMO does not guarantee that any particular service or product will be available for redemption.

System Errors: In the event of a technical error that credits or debits points incorrectly, NEMO reserves the right to correct the error by adjusting your point balance. We will notify you if a material correction is made to your account.

8. Program Changes and Termination

Right to Modify: NEMO reserves the right to modify these Loyalty Terms, including the point earning rate, redemption values, qualifying purchases, or any other aspect of the Program, at any time with 30 days’ advance notice.

Right to Terminate: NEMO reserves the right to suspend, modify, or terminate the NEMO Rewards program at any time, with or without notice, for any reason. If the Program is terminated, we will provide 30 days’ notice and allow members to redeem existing points during that period.

9. Fraud and Abuse

The following activities are prohibited and may result in immediate account suspension, forfeiture of points, and/or legal action:

Creating multiple accounts to earn extra points
Using unauthorized discount codes or exploiting system errors
Making fraudulent purchases or chargebacks to earn points
Sharing, selling, or trading points or accounts
Any activity designed to manipulate or abuse the Program

10. Limitation of Liability

To the fullest extent permitted by law:

NEMO is not liable for any lost, stolen, or incorrectly credited points
NEMO is not responsible for technical errors, system downtime, or failures that prevent you from earning or redeeming points
NEMO’s total liability under these Loyalty Terms shall not exceed the dollar value of points in your account at the time of the claim

Disputes: Any dispute regarding points earned or redeemed must be reported within 30 days of the transaction.

11. Privacy

Your participation in NEMO Rewards is subject to our Privacy Policy.

12. General Terms

Governing Law: These Loyalty Terms are governed by the laws of the Commonwealth of Massachusetts.

Entire Agreement: These Loyalty Terms, together with our general Terms of Service and Privacy Policy, constitute the entire agreement between you and NEMO regarding the Program.

13. Contact Us

Questions about NEMO Rewards? Contact us:

Email: hello@get-nemo.com Phone: 857-847-6366 Mail: New Mobility Services Inc., 375 Longwood Ave, Boston, MA 02215

These terms apply only to the NEMO Rewards loyalty program. For terms governing our repair services, see our Terms of Service.