Best in class bike commuter support in Greater Boston
On-site tune-up events. Emergency roadside assistance.
Year-round support for your bike commuting employees — all from one partner.
Bike Services for Every Workplace
Bicycle Roadside Assistance
Flat tire on the commute? Broken chain at the bike rack? Your employees text NEMO and a mechanic arrives on a cargo bike — fast. Every repair includes an itemized receipt for reimbursement under the MA Bicycle Commuter Benefit.
Harvard · Boston Children's Hospital · Longwood Collective · Alewife TMA
On-Site Tune-Up Events
NEMO sets up at your workplace on a regular schedule — monthly, quarterly, or seasonally. Employees bring their bikes, get a professional tune-up during the workday, and ride home on a safer bicycle. We handled 637 bikes in a single season at Longwood Medical Area.
Longwood Collective · A Better City TMA · Assembly Connect · Boynton Union Connect
Guided Rides
Group rides that help employees discover safe cycling routes in your area. Led by experienced NEMO guides, these rides build confidence and encourage new riders to make cycling part of their commute.
A Better City TMA
Cycling Webinars and Classes
Live workshops — virtual or in-person — on topics like how to buy a bike, bike commuter safety, winter riding, e-bike battery care, and fix-a-flat clinics. Ideal for Bike Month programming, new employee onboarding, or wellness events.
Longwood Collective · Harvard Business School · Alewife TMA · Watertown TMA
By the numbers
4,500+
Workplace bike repairs completed
12 hrs
Available 7:00 a.m. to 7:00 p.m.
15+
Employer & TMA partners
457
Roadside assistance repairs completed
3+
Years serving Greater Boston workplaces
Why employers invest in bike repair programs
KEEP CYCLISTS COMMUTING
When an employee gets a flat tire on the way to work, NEMO gets them back on the road — no trip to the bike shop, no missed meetings, no reason to give up on cycling.
UTILIZATION DATA, BUILT IN
NEMO tracks participation across your program — events, webinars, and roadside calls — and can provide seasonal summaries with repair counts and employee activity. Useful for sustainability reporting, grant documentation, and internal program reviews.
MEASURABLE SUSTAINABILITY IMPACT
Every bike commuter eliminates 2,000–4,000 lbs of CO2 per year. NEMO provides utilization reports with repair counts, participation rates, and environmental impact data for your Scope 3 reporting.
Know exactly who you're reaching
Every NEMO service generates a record: repair type, date, location, and number of employees served. Across events, webinars, and roadside calls, that adds up to a clear picture of how your program is being used.
When you need it — for a grant application, a sustainability report, or an internal review — we can pull together a seasonal summary across all your services. The data is there; we surface it when it's useful.
Whether you run one tune-up day a year or a full season of events and roadside coverage, you'll have the documentation you need to show it's working
FAQs
WHY SHOULD WE WORK WITH NEMO?
We serve as the exclusive bike services partner for many employers, institutions and TMAs — and for good reason. Our mechanics are professionals who understand how to operate in white-collar environments: they show up on time, follow campus protocols, and represent your organization well in front of employees. Beyond the wrenching, we know how large institutions work. We understand security procedures, building access policies, vendor requirements, and the kind of advance coordination that keeps a program running smoothly. We've navigated all of it at Harvard, Boston Children's Hospital, Longwood Collective, and others. Some of the things our partners consistently call out: Punctuality and professionalism on-site Flexibility in how we communicate — email, text, whatever works for your team Fast response directly from founder and head of operations whenever something comes up
WHAT AREA DO YOU SERVE?
NEMO serves employers, institutions, and TMAs across Greater Boston, including Boston, Cambridge, Somerville, Brookline, Allston-Brighton, the Longwood Medical Area, Kendall Square, the Seaport, and surrounding communities. If you're within the Route 128 belt, we can likely reach you.
HOW MUCH DOES A WORKPLACE BIKE PROGRAM COST?
Every program is custom-priced based on your needs — number of events, frequency, employee headcount, and service type. On-site events are priced per mechanic-hour. Roadside assistance programs are priced per repair call. Contact us for a no-obligation quote tailored to your workplace.
HOW DO EMPLOYEES REQUEST A REPAIR?
For roadside assistance programs, employees simply text NEMO's dispatch number. A mechanic responds quickly — we're available 7 a.m. to 7 p.m., Monday through Friday. For scheduled events and office hours, employees bring their bikes to the designated location during the event window — no appointment needed.
DO YOU PROVIDE UTILIZATION REPORTS?
Yes. NEMO tracks participation across all your services — events, webinars, and roadside calls — and can provide seasonal summaries when you need them. If you're preparing a grant application, a sustainability report, or an internal review, we can pull together repair counts and program activity data on request.
DO YOU REPAIR E-BIKES AND CARGO BIKES?
Yes. NEMO services standard bicycles, e-bikes, and cargo bikes. Our mechanics carry parts and tools for all common drivetrains, braking systems, and electrical components. We dispatch on eCargo bikes ourselves, so we know these machines inside and out.
WHAT IF OUR ORGANIZATION ALREADY HAS A TMA PARTNERSHIP?
Many of our clients are TMAs or work through TMAs. NEMO currently partners with 6 Transportation Management Associations across Greater Boston, and our services are eligible under MassDOT TDM grant programs. If your TMA doesn't yet offer bike repair, we can help make the case — our data is already cited in successful grant applications.
HOW FAR IN ADVANCE DO WE NEED TO BOOK EVENTS?
For seasonal programming (spring through fall), we recommend booking 4-6 weeks ahead to secure your preferred dates. For a pilot event or one-time tune-up day, we can often accommodate requests with 2-3 weeks' notice. Roadside assistance programs can launch within days of signing an agreement.
