FAQs for the Harvard Community

WHAT IS NEMO?

NEMO is the easiest and most convenient way to get your bike fixed— now available to all Harvard.

WHAT'S INCLUDED?

On-demand bike repair 7am-7pm, Monday-Friday. All Mechanic labor is included for 1 bicycle. Member-only discounts and benefits. Expert bike advice and recommendations from our team. Replacement parts are charged separately as needed.

WHERE CAN I GET SERVICE?

A NEMO mechanic will come to you anywhere within our Service Area.

HOW MUCH DOES IT COST?

$120/year or $84/six months. Don’t want to pay for months in the deep winter or during breaks? Membership can be paused 2 months for each 6 months of Membership.

HOW DO I GET IT FOR FREE?

Harvard faculty, staff and students workers can use the CommuterChoice Bike Commuter Benefit to get reimbursed for NEMO at the end of the calendar year. Don’t worry, we will remind you about it repeatedly.

DO I QUALIFY FOR THE BIKE COMMUTER BENEFIT?

All Harvard faculty, staff, and student workers qualify for the bike commuter benefit.

HGSU’s bike benefit guide + FAQs is a great resource on this topic. Contact CommuterChoice@Harvard.edu and or hgsu.benefits@gmail.com for additional clarity.

DOES NEMO DO TUNE-UPS?

Yes. For Members, we will come perform a free assessment and from there schedule and quote a full tune-up if it’s needed. During the free assessment we may be able to get your bike into great shape without needing to book a full overhaul. Once you've signed up, book schedule an assessment here or message our team arrange it.

DOES NEMO SELL BIKES?

No, but we can help you pick one out and we will build it for $60 (or $100 for e-bikes). We do sell accessories on our online shop. Members qualify for exclusive discounts on the products listed.

$120
/YEAR
$84
/SIX MONTHS
“NEMO was a lifesaver! Just two weeks after signing up, I got a flat on my way to work and needed to be able to use my bike later that day. I texted NEMO and they came to my office and fixed the tire right outside. No hassle of trying to find - and get my bike to - an open shop. Sign up for NEMO, they are amazing and you won’t regret it.”

Kathryn

HKS

“I had several issues with my bike that I bought as a second-hand (which would be common to many of you) and called the NEMO. The service guy came to my place within 20 min and solved the issues with competence and care. The best beauty of NEMO is that it obviates the hassle to drag your bike to the bike shop. I am blessed with their agile in situ service!”

Jun

HMS

"Fantastic service! My bike sat locked up on Campus for months because I needed a new chain and couldn’t take it to the shop. I met the folks at NEMO and they offered to come to my office and take care of it. I scheduled it, they showed up on time in the park and got it done in 25 minutes."

Kevin

HKS

How might you use NEMO?

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Flat tire? Immediate roadside help within minutes
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Bike’s shifting off? Get it checked before riding to work
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Might need new brake pads? Send us a photo and we'll come make the swap if needed
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Rusty chain: replace or TLC? We can tell you
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Need help planning a safer route to work?
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Need to find fenders compatible with your bike? We’ll do the research for you
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Stranded at 7 AM without tools or parts? We have got you covered
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Parenting got you spread thin? Leave the bike mechanic work to us
NEMO Bike repairmen going to a customer