FAQs for the Harvard Community

NEMO is the easiest and most convenient way to get your bike fixed— now available to all Harvard.

On-demand bike repair 7am-7pm, Monday-Friday. All Mechanic labor is included for 2 bicycles per Member. Member-only discounts and benefits. Expert bike advice and recommendations from our team. Replacement parts are charged separately as needed.

A NEMO mechanic will come to you anywhere within our Service Area.

$120/year or $14/month for 6 months. Don’t want to pay for months in the deep winter or during breaks? Membership can be paused 2 months for each 6 months of Membership.

Harvard faculty, staff and students workers can use the CommuterChoice Bike Commuter Benefit to get reimbursed for NEMO at the end of the calendar year. Don’t worry, we will remind you about it repeatedly.

All Harvard faculty, staff, and student workers qualify for the bike commuter benefit.

HGSU’s bike benefit guide + FAQs is a great resource on this topic. Contact CommuterChoice@Harvard.edu and or hgsu.benefits@gmail.com for additional clarity.

Yes. For Members, we will come perform a free assessment and from there schedule and quote a full tune-up if it’s needed. During the free assessment we may be able to get your bike into great shape without needing to book a full overhaul. Once you've signed up, book schedule an assessment here or message our team arrange it.

No, but we can help you pick one out and we will build it for $60. We do sell accessories on our online shop. Members qualify for exclusive discounts on the products listed.