how to get nemo through
harvard's bike benefit

HOW DO I GET IT FOR FREE?

Harvard faculty, staff and students workers can use the CommuterChoice Bike Commuter Benefit to get reimbursed for NEMO Membership and related fees at the end of the calendar year. Don’t worry, we will remind you about it repeatedly.

DO I QUALIFY FOR THE BIKE COMMUTER BENEFIT?

All Harvard faculty, staff, and student workers qualify for the bike commuter benefit.

HGSU’s bike benefit guide + FAQs is a great resource on this topic. Contact CommuterChoice@Harvard.edu and or hgsu.benefits@gmail.com for additional clarity.

WHAT'S INCLUDED?

On-demand bike repair 7am-7pm, Monday-Friday. Mechanic labor is included for 1 bicycle. Member-only discounts and benefits. Expert bike advice and recommendations from our team. Replacement parts and speciality repairs are charged separately as needed. See our full repair menu here.

WHERE CAN I GET SERVICE?

A NEMO mechanic will come to you anywhere within our Service Area. 

HOW MUCH DOES IT COST?

$115 for 6 months or $165 for 12 months. Don't want to pay for months in the deep winter or during breaks? Membership can be paused 2 months for each 6 months of Membership.

WHAT'S THE DIFFERENCE BETWEEN THIS NEMO MEMBERSHIP AND THE BICYCLE ROADSIDE ASSISTANCE PROGRAM?

The NEMO Membership is more comprehensive and covers a variety of non-emergency repairs as well as emergency situations. You can see the full menu here. Folks pay out of pocket for this Membership and then file for reimbursement at the year-end.

The Bicycle Roadside Assistance Program is focused on emergency repairs only and is currently only available to full-time faculty and staff. That program is free of charge and does not require folks to file for reimbursement. More details on that program can be found here.

ADDITIONAL QUESTIONS ABOUT MEMBERSHIP?

Visit our FAQ here and or reach out to our team via the webchat widget.

Get Service
“NEMO was a lifesaver! Just two weeks after signing up, I got a flat on my way to work and needed to be able to use my bike later that day. I texted NEMO and they came to my office and fixed the tire right outside. No hassle of trying to find - and get my bike to - an open shop. Sign up for NEMO, they are amazing and you won’t regret it.”

Kathryn

HKS

“I had several issues with my bike that I bought as a second-hand (which would be common to many of you) and called the NEMO. The service guy came to my place within 20 min and solved the issues with competence and care. The best beauty of NEMO is that it obviates the hassle to drag your bike to the bike shop. I am blessed with their agile in situ service!”

Jun

HMS

"Fantastic service! My bike sat locked up on Campus for months because I needed a new chain and couldn’t take it to the shop. I met the folks at NEMO and they offered to come to my office and take care of it. I scheduled it, they showed up on time in the park and got it done in 25 minutes."

Kevin

HKS

How might you use NEMO?

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Flat tire? Immediate roadside help within minutes
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Bike’s shifting off? Get it checked before riding to work
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Might need new brake pads? Send us a photo and we'll come make the swap if needed
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Rusty chain: replace or TLC? We can tell you
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Need help planning a safer route to work?
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Need to find fenders compatible with your bike? We’ll do the research for you
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Stranded at 7 AM without tools or parts? We have got you covered
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Parenting got you spread thin? Leave the bike mechanic work to us
NEMO Bike repairmen going to a customer