Harvard Bicycle RoadSide Assistance Program

How to use it:
Text your full name and HUID # to 857.847.6366
A NEMO mechanic will reply and coordinate the repair. This service is available Monday-Friday, 7AM-7PM. It is free of charge for qualified services.

Full-time benefits-eligible Harvard faculty and staff bike commuters in Cambridge and Allston.

Not Eligible:
Faculty and staff on the Longwood campus and Graduate Student Workers.

Qualified Services:
Quick fixes to get your bike back on the road. Including, but not limited to flat tires, chain issues, braking issues, and more. The goal is to get your bike in condition to ride to or from campus safely.

Not Qualified Services:
Non-emergency maintenance and upkeep. If your bike needs new parts (e.g., a new tire, chain, brake pads, etc.), you can choose to pay NEMO separately for those parts at the time of the repair. The aforementioned expenses are eligible for reimbursement through the bike benefit program.

Key Links:
NEMO Service Area Map

Interested in more than emergency servicing? Use the bike benefit program to access all of NEMO's services

Read more about this program and other adjacent programs on the Harvard site.